Customer Service
Order status and changes to an order
If you have just placed an order and wish to cancel your purchase, you can request an order cancellation by entering your order number and the email address used when placing the order.
Important: Cancellation is only possible if the order has not yet been shipped from our warehouse. If the order has already been dispatched, it cannot be cancelled. Instead, please use the enclosed return label and return the item after delivery.
Once you submit your request, we will create a case and process it as quickly as possible. You will receive an email notification when your request has been processed.
To view your order status, you can use the “Find order” function.
Enter your email and your order number, and then you will be able to see your order status including how long the shipment is expected to take, or if the order has already been shipped.
If you would like to make changes to your order, please contact customer service by email, chat, or phone.
If you would like partial delivery of your order, please contact customer service by email, chat, or phone.
If you want to cancel an order, please contact customer service by email, chat, or phone. Please include the word “cancellation” when writing to us so that we can prioritize your enquiry.
Unfortunately, we cannot guarantee that we will have time to stop your order before shipping. If it has already been shipped, we can recall the package and create a credit note. Then your money will be refunded as described here.